We believe in being more than an IT resource, being an IT concierge allows your organization to perform your best work, be more productive and profitable.
We do this by being insanely responsive, having a team with a wealth of knowledge, incredible tools to perform to the highest standards, and taking IT responsibilities off your staff who quite frankly have better things to do.
What is Concierge IT ?
If you have ever called a hotel Concierge desk you know a couple of things.
They answer right away
They always point you in the right direction
They prevent you from wasting time
They always have the right tools for the job
(need more pillows, need a sewing kit, forgot your toothbrush?)
If they don't know they find out and they ALWAYS follow back up
Well imagine your IT resource was like that Hotel Concierge, that's exactly how we see our responsibility to our clients.
They Allow Me To Focus On My Business, Not My IT
Having the need to manage several big projects at once, I have great confidence in Creative IT’s ability to help me think through all of the ins and outs of a move/migration and then manage the process seamlessly. It allows me to focus on other areas that need my attention.
Elephant In The Room
How We Work
We understand every business is different. We have 3 main support levels we offer, as well as customized, all centered around your business.
With the proper level of IT services and support, there's literally nothing your business can't accomplish. That's exactly what we want for you and, at the end of the day, that's what our IT consulting and managed services are all about.
Are You Ready For Concierge IT Support?
We are your local IT services company serving the Triad.
Founded by Robert Phelps, our local team has over 30 years of experience in the IT industry, working at both Apple and Microsoft. Our goal is to provide the full value of an internal IT department at a fraction of the price. Just a few of the benefits of working with us include:
We believe in true transparency, not hiding behind techno mysteries. This is why we have custom client portals where you can see up to the minute support requests, track your assets, and even a full breakdown of utilization. Your technology support should not be a mystery until you get an invoice.
We Respond Within 5 Minutes Or Less
The average amount of time it takes for one of our clients to get on the phone with a technician who can start working on resolving their problem is 5 minutes. We know you’re busy and have made a sincere commitment to making sure your computer problems get fixed FAST. And since most repairs can be done remotely using our secure management tools, you don’t have to wait around for a technician to show up.
The Triad’s Leader in Securing Small Businesses
In 2020 over 83% of small businesses fell victim to cybercrime. We understand how important your business is, and how important securing it can be. We deploy enterprise level security normally unobtainable to small businesses, because we believe you should have the same level of protection the big guys do, without the cost. Creative IT is one of the founders of the Triad Cyber Round Table, a group that brings together cyber risk management, cyber law, IT and cyber insurance expertise to help secure the Triad.
What happens when hardware fails or when new software needs to be installed?
Periodic hardware failures and new or updated software are common. Although not considered maintenance, we include handling these situations alongside general maintenance, and they are included in our services.
Can my employees reach out for support directly, or just me?
We designed our program to make it easy to delegate all IT related issues to our support team. We encourage all staff to report issues directly to us, so we can keep track of what is going on and resolve issues faster. With our flat-rate monthly pricing, there is no risk of surprises and additional fees.
Are You Ready For
Concierge IT Support?
Get in touch with us so we can learn more about your business and find the best ways we can help. We designed our IT support pricing to specifically meet the needs of medium and small businesses, allowing us to offer an extremely competitive and flexible support package that our clients really appreciate.
Start Your Quote
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You can relax - we’ve got your IT covered